La Lupa

This thread was created to discuss the venue: La Lupa

Posted 1st Jan 2000 12:00am by AutoBot

My advise is avoid it....

After visiting La Lupa for the first time with about 16 other people for a friends bday, I was fairly frustrated when the so-called manager argued that the birthday girl had not paid the £160 deposit, although he "could remember her bringing the money in and giving her a receipt"???? Seemingly because he had "misplaced" the money, we would all have to pay again!

So not only did this guy embarass and insult somebody on their birthday but he also made sure that not one of the people that night would return.....Well done.

Posted 4th Apr 2004 8:18pm by nickwilliams100

Dreadful service

I went to La Lupa with a party of 16 people, on the basis of being told that it is the best Italian restaurant in Cardiff. The food was fine, but the service was terrible. Firstly, we had slightly more people turn up than we booked for. Although a simple matter of spilling over onto another table, the manager created an unnecessary drama, made his displeasure well known, and was generally grumpy all evening. We were seated at 7 and orders were taken at 7.15. I do not exaggerate when I say that the food did not arrive until 9.30 - that's right, TWO HOURS later!! Even then, it did not all arrive at once. During our wait, a number of drinks were ordered, many of which did not arrive without further prompting. Neither bread nor water were brought to the table, even though both were requested. When we finished eating, at around 10.30, they took ages to bring the bill, even though half of our party were getting up and leaving.

A number of us had eaten there before, and commented that this was a very atypyical experience. My interpretation was that they are simply unable to cater for larger parties. I definately will not return there, and I would not recommend it to anybody.

Posted 22nd Jun 2007 1:16pm by Dr G

Just as well we all have a sense of humour!

Decided to go to La Lupa as it has been mentioned and reviews looked good. Dinner was for a party of 6.
Got there ok and we were seated promptly. However, that was the only good part of the evening. Service was the worst I have ever encountered.
We sat there for 15 mins before anyone asked us if we wanted drinks, we had a shortage of menus and when we asked for more menus, they didn't appear. An older man came up to ask us if we were ready to order. He didn't wait for us to reply and just walked off. We waited another 10 mins and then asked if we could order to which we were told that we were asked but we had said no??? The older guy walked off in digust and it was another 10 minutes before we could catch another waitress to take our orders.
Drinks arrived and there was DEFINITELY something wrong with the two glasses of house wine we ordered. We asked if we could send these back and we'd go for a bottle of wine instead. The waitress said no one else has a problem with the wine, but it smelled like sherry and I think it was corked. They did however, take back the wine and brought back a bottle.
We eventually ordered and one of our party ordered 2 starters and told them 3 times to bring it with everyone else's mains. A few mins later, they were bringing out her starters, which we had to explain not to bring. We then sat there for 40 mins waiting for our meal, we asked the waitress and she said because we hadn't ordered starters, then we had to wait??? We waited another 20 mins before getting our food. (One of our party had 3 pints before his mains arrived)
Whole we were there, the fire alarm went off 3 times while we were there, no one apologised for the noise of it or tell us if it was safe to stay or not. After the 3rd time, the room started to fill with smoke, again, no one told us anything, so we weren't sure what to do. We all just paid after that and left, we also forgot to check if they charged us for the two glasses of wine. On a good note, the food was very good and there was loads of it. The only thing is, if you've ordered drinks, you're half sozzled by the time it arrives, so it probably doesn't make much difference if the food is good or not, pity, but never again.

Posted 24th Nov 2009 12:36pm by Irishvisitor

great day

thank you to all of the la lupa staff,the food is superbe,i will be back soon one more time thank you.

Posted 27th Feb 2010 3:27am by pietro